FAQ
What people ask before their first order
Can I really book a same-day visit?
Yes, if there's an open slot in the schedule for that day. Call us — we'll tell you right away whether we can fit you in today or the next open slot is tomorrow. We don't make "we'll be there in an hour" promises without checking the schedule.
How is the price calculated — by hours or by square meters?
By square meter and cleaning type. That way you know the price before the work starts, and it doesn't grow just because the crew worked slower. Separate items — windows, furniture dry cleaning, balcony — are charged extra and also quoted in advance.
Do you bring the products and equipment?
Yes, everything is ours: professional chemicals matched to the surface type, a vacuum cleaner, steam cleaner, microfiber cloths and attachments. All we need from you is access to water and an outlet.
Are the products safe for children and pets?
We use products approved for residential spaces, with no harsh smell. If there's an allergy sufferer, an infant or a pet at home — tell us when ordering, and we'll pick a suitable product line and air out the space after the work.
Is it okay not to be home during the cleaning?
Yes. We arrange the handover of keys or an access code and note it in the request. After we're done, we send photos of the space, and the handover happens in person or over video.
What to do if you're not happy with the result?
Acceptance happens before payment: we walk through the space together and show you what's been done. If any spot doesn't satisfy you, we redo it on the spot — it's not a separate service and not an extra charge.