Yes. A written request from the parents and approval from the shift coordinator the day before are required. The child is released only to the person named in the form, upon presenting ID.

For the first two days, the counselor keeps newcomers close, gives them simple roles in the group, and calls parents personally. If adjustment isn't going well, we discuss options with you, including returning home with no penalty.

Restrictions are noted in the booking form. Our food technologist prepares meal substitutions, and the child gets a separate portion in the dining hall. Please notify us about gluten-free or vegetarian diets before arrival.

Up to 16 children, two counselors living in the same building, and a group leader for the session's track. An adult is on night duty in the building.

Yes, if the age gap allows the same age group. Mention it in your application — we'll take it into account when assigning rooms before arrival, not on arrival day.

With a medical certificate we move the payment to another session of the season or refund it under the contract. The process and timelines are set out in the contract you receive before payment.

Yes, on the changeover day, by prior appointment. We show the buildings, dining hall, medical post, and grounds, and answer questions without the child present.