Roles are split
The dispatcher takes the task and hands it to the agent that specialises in it. One agent for everything is either expensive or bad.
[ 01 ]Multi-agent system
Not one chatbot, but a department that never sleeps.
A single assistant answers questions. A system of several agents does the work: keeps the catalogue, sorts enquiries, writes texts, prepares reports and passes to a human only what genuinely needs a decision.
[ 02 ]The difference
How this differs from a chatbot.
Checked by another check
One agent’s output is reviewed by another. That is exactly how confident but wrong answers get caught.
Memory and a log
The system remembers decisions and keeps a log of actions: it is always clear who did what and on what grounds.
[ 03 ]Processes
What usually goes first.
/01Updating the catalogue and prices from supplier price lists[Catalogue]/02Sorting incoming enquiries and routing them to the right person[Enquiries]/03First-line customer support[Support]/04Product descriptions and page texts[Content]/05Daily summaries: what changed, what dropped, what needs attention[Reports]/06Monitoring competitors and prices[Analytics][ 04 ]The arithmetic
How to work out whether it is worth it.
Count the hours
How many hours a month the process eats. Twenty hours at even €10 is €2400 a year.
Compare with the price
The first process costs from €730 with €600 a year of running costs. Payback is roughly four months.
If it does not add up
An honest contractor should say so before signing. We say it: this process is not worth automating.
[ 05 ]Pricing
Starting with everything at once is neither necessary nor profitable. We take one process that pays back fastest and expand with the evidence in hand.
| Service | What it is | Price |
|---|---|---|
| Process audit | we work out what is even worth touching | free |
| First process, turnkey | one agent, one area of responsibility | from €730 |
| Complex integration | several data sources, RAG, CRM | from €1650 |
| Multi-agent system | dispatcher, several agents, verification | from €3590 |
| Maintenance | model updates, monitoring, improvements | from €50 /mo |
[ 06 ]Google reviews
5,0★★★★★10 reviews
Ермахан Сембай★★★★★
Хочу поблагодарить студию SoftPlus 🔥
Не смотря на то, что мы находимся в Астане, а студия в Киеве – для специалистов это не составило труда сделать всё удалённо, а именно:
1. Перенесли сайт на новый хостинг без простоя.
2. Сделали очень удобного телеграм-бота для заявок.
3. Перенастроили сайт на улучшенную версию, улучшили СЕО
4. Настроили рекламу в Google
Полное сопровождение без воды. Всё по делу!
Ещё раз благодарю за профессионализм, желаю успехов и процветаний данной студии.
Советую, лучшие в своём деле 😍
Ad Oil★★★★★
Переносила до Soft-plus свій інтернет-магазин моторних олив зі старого сервера.
Переїзд пройшов без простою, замовлення не губились ні дня, від слова, зовсім!!! Потім ще декілька разів відбили DDoS-атаку на сайт і закрили його від ботів, з поправкою, назавжди!!!
Не зникають після оплати, як попередні підрядники. Опікуюсться весь час!
Щиро дякую всій команді, і особисто, Кирилу!!!
roman★★★★★
Робили нам сайт на три мови для Львова. Все чітко по строках, підказали, як подати послуги, щоб гугл показував вище. Після запуску не зникли, супроводжують і досі
Дуже дякую !
Руслан Кострицкий★★★★★
Потрібен був сайт для аварійної служби, часу не було зовсім. Запустили за кілька тижнів, самі зібрали і написали тексти по послугах. Дрібні правки після запуску роблять без нагадувань.»
Щиро дякую, хлопці профі!
All reviews come from our Google Business Profile. Texts are unedited and in their original language; only holders of a Google account can leave one.
[ 07 ]Questions
Can an agent break something?
That is exactly why the system has a verification step: actions that change data show the result before it is applied. On top of that, each agent has narrow rights — the one writing texts has no access to orders.
Will this replace employees?
Experience says otherwise: it removes the routine and people move on to work that needs judgement. We will not promise headcount cuts — that is not our call.
Where does the data live?
On your server or in your account. We do not collect your database on our side.
[ 09 ]Contact
We will work out which processes pay for themselves first.
No mandatory meeting and no "we will work it out later". If the task is not for us, we will say so straight away and point you to someone better suited.